JourneyCheck FAQs | General Alert FAQs | Alert Registration FAQs | Alert Message FAQs
What is JourneyCheck Alerts?
How much does it cost?
Can I register for journeys on individual days as well as for regular travel?
If I register for an alert for an individual day only, will I have to re-register if I want to get an alert for another day in the future?
What information is included in Alert messages?
I am having problems logging into my account, what could be
wrong?
Where can I view the JourneyCheck Alerts terms and conditions?
What happens if I forget my password?
What happens when I go on holiday?
What if I no longer wish to use the service?
What is JourneyCheck Alerts?
A system which sends alerts about disruption to your train services to you using e-mails and or SMS text messages. For a more detailed description please look here.
How much does it cost?
We do not charge you either directly or indirectly via messaging costs for the JourneyCheck Alerts service.
If you opt to have SMS messages, when you enter a mobile phone number, you will need to send a verification message to our system which will be chargeable by your mobile operator at your normal rates.
Can I register for journeys on individual days as well as for regular travel?
Yes. You can register for regular journeys (by selecting the days of the week you travel) or for journeys on any specific day or a combination of both (subject to a maximum number of SMS alerts).
If I register for an alert for an individual day only, will I have to re-register if I want to get an alert for another day in the future?
No. Your registration and alert details will remain on the system unless you unsubscribe yourself. Should you wish to set up another alert for an individual day in the future you can use the details of the previous alert and modify them (including the date) as necessary. No. Your registration and alert details will remain on the system unless you unsubscribe yourself. Should you wish to set up another alert for an individual day in the future you can use the details of the previous alert and modify them (including the date) as necessary.
What information is included in Alert messages?
Alerts for specific services will indicate: late arrival at your station, cancellation of the service, changes to the train such that it is no longer going to your destination and likely delays en route. Additionally, general problems on the route which might affect your service are also included.
I am having problems logging into my account, what could be wrong?
You should log in using the email address and password you specified during registration. Check you have not
mistyped these.
If you have forgotten your password, you may enter your email address and click on the forgotten password
button, which will email you a reminder of it. If the system does not recognise your email address, it is
possible you may have mistyped your email address during the registration process. Please contact our
customer services department if you continue to experience problems.
Where can I view the JourneyCheck Alerts terms and conditions?
Terms and conditions can be viewed by clicking on the link at the foot of the registration page, or if you are already registered, at the foot of the My Details page accessible once you have logged in.
What happens if I forget my password?
You can request that it is sent to your e-mail address from the Log-In section of the JourneyCheck site.
What happens when I go on holiday?
In your Alerts Details you can advise the system that you wish the alerts to be suspended. (Remember that mobile phone operators may make a surcharge for SMS text messages received outside the UK.)
If it is close to the time of your next scheduled alert, this may have already been activated and you may therefore continue to receive alerts during the period you specified for that alert. Your alerts will then be suspended after that time and until you remove the suspension.
What if I no longer wish to use the service?
You can log in and then unsubscribe yourself via the remove me button at the bottom of the My Details page.
If it is close to the time of your next scheduled alert, this may have already been activated and you may therefore continue to receive alerts during the period you specified for that alert. You will then be removed from the system after that time.
Claim for a delay
We always do our very best to get you where you are going on time. Sometimes though, problems occur outside our control that affect your journey.
Improvement works
We are constantly looking at ways to try and improve the service we deliver. We like to keep you up to date with all the planned improvement works and help minimise the disruption they cause.
Our routes and stations
Find out more about our routes and stations up and down the country.
